Last updated: January 2026
At Fetchly, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our multi-store delivery service. By using Fetchly, you agree to the collection and use of information in accordance with this policy.
Personal Information: When you create an account, we collect your name, email address, phone number, and delivery addresses.
Payment Information: Payment details are securely processed by Stripe. We do not store your full credit card information.
Location Data: We collect location data to facilitate deliveries, optimize routes, and provide accurate ETAs.
Usage Data: We collect information about how you use the Service, including order history, preferences, and interactions with the app.
To provide and maintain the Service, including processing orders and facilitating deliveries.
To communicate with you about orders, delivery updates, and customer support.
To improve our Service through analytics and understanding user behavior.
To personalize your experience and provide relevant store recommendations.
To detect and prevent fraud, abuse, and security incidents.
To comply with legal obligations and enforce our Terms of Service.
Store Partners: We share order details with stores to fulfill your orders.
Drivers: We share delivery addresses and contact information with assigned drivers.
Payment Processors: Stripe processes payments on our behalf and receives necessary payment information.
Service Providers: We may share data with third-party service providers who help us operate the Service (analytics, cloud hosting, etc.).
Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
We do not sell your personal information to third parties.
We implement appropriate technical and organizational measures to protect your personal information.
All data transmission is encrypted using industry-standard SSL/TLS protocols.
Access to personal data is restricted to authorized personnel only.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy.
Order history is retained for accounting and legal purposes.
You may request deletion of your account and associated data at any time, subject to legal retention requirements.
Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct your personal information through your account settings.
Deletion: You can request deletion of your account and personal data.
Opt-out: You can opt out of marketing communications at any time.
Data Portability: You can request your data in a portable format.
To exercise these rights, contact us at hello@fetchly-app.com.
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
Essential cookies are necessary for the Service to function properly.
Analytics cookies help us understand how users interact with the Service.
You can control cookie preferences through your browser settings.
Our Service integrates with third-party services including Google Maps, Firebase, and Stripe.
These services have their own privacy policies. We encourage you to review them.
We are not responsible for the privacy practices of third-party services.
Our Service is not intended for children under 18 years of age.
We do not knowingly collect personal information from children under 18.
If we discover that a child under 18 has provided personal information, we will delete it immediately.
Your information may be transferred to and processed in countries other than your own.
We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR and other applicable laws.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.
The "Last Updated" date at the top of this policy indicates when it was last revised.
Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: hello@fetchly-app.com
Address: London, United Kingdom
We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We process personal data lawfully, fairly, and transparently, and only for specified and legitimate purposes.